Self-Study Programme 438 Audi the advanced maintenance concept.pdf

Service Training

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Next oil change due

in 24,100 km / 503 days

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Audi - The Advanced Maintenance Concept

Self-Study Programme 438

Like every technical object, an automobile is also subject to a certain wear and tear. To minimise wear and

tear, and to keep the vehicle as safe, reliable and as value-retentive as possible, it is vital that the vehicle be

serviced on a regular basis and that specific components, fluids and lubricants be changed.

On account of this fact, Audi vehicle owners are reminded when service work is due.

It is important to find a compromise between technical and commercial considerations. On the one hand,

every effort must be made to ensure that the vehicle runs properly throughout its life cycle. On the other

hand, it is necessary to keep maintenance costs down to a competitive, low level.

This compromise is reflected in every conceivable maintenance concept.

It is also necessary to take into account the very different, personal driving profiles and conditions of use.

The Advanced Maintenance Concept meets all these requirements by offering customers greater transpar-

ency with regard to maintenance work and when it is due.

Vehicle wallet

Service interval

Next oil change due

in 15,000 km / 100 days

Next inspection due

in 25,000 km / 120 days

11:37

Air con

438_003

This Self-Study Programme provides you with all you need to know about the Advanced

Maintenance Concept.

You will also find here information on the Service Key and the electronic oil level indicator.

Once you have worked your way through this Self-Study Programme, you will be able to answer the following

questions:

•

What's new about the Advance Maintenance Concept?

•

Which information can you obtain from the new Service Interval Display?

•

What are the points to note with regard to the order acceptance?

•

How does the new Maintenance Chart in Elsa look?

•

How do you reset the various channels of the Service Interval Display?

•

How do you fill out the Service Plan?

•

Which are the work items assigned to the various maintenance events?

•

Which information does the electronic oil level indicator provide?

•

Which data is saved on the Service Key and how can it be exported?

Contents

Maintenance concept

The Advanced Maintenance Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

The new Service Interval Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Order acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

The Maintenance Chart in Elsa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Resetting and setting the Service Interval Display . . . . . . . . . . . . . . . . . . . . . . . . 12

The Service Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The work items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

The electronic oil level indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

The Service Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Maintenance example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Event 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Event 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Event 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Event 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Event 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

The Self-Study Programme teaches the design and function of new vehicle models, new vehicle components

or new technologies.

Reference

Note

The Self-Study Programme is not a Repair Manual.

All values given are intended as a guideline only and refer to the software version valid at the time of prepara-

tion of the SSP.

For information about maintenance and repair work, always refer to the current technical literature.

Maintenance concept

The Advanced Maintenance Concept

With regard to the maintenance concept, we have been distinguishing between fixed service intervals and

LongLife Service since model year 2000.

Regardless of whether the vehicle is operated on fixed service intervals or LongLife Service, the customer is

always reminded when an oil service is due.

In conjunction with the Advanced Maintenance Concept, the Service Interval Display has been provided with

two additional channels which inform customers not only about due oil changes but also about mileage-

dependent and time-dependent events.

These additional channels mean that the procedures for order acceptance and resetting the Service Interval

Display have changed. These changes will be explained later in this SSP in the relevant chapters.

Fixed service intervals

The Service Interval Display on vehicles with fixed service intervals also distinguishes between three different

service events, but the intervals themselves have remained unchanged. The following applies to vehicles

operated on fixed service intervals:

•

Oil change service

due every 15,000 km or every 365 days

•

30,000 km inspection service

due every 30,000 km or 730 days

LongLife Service

In the case of vehicles with LongLife Service, several changes apply due to the Advanced Maintenance Con-

cept. Basically, a distinction is made between flexible service events, mileage-dependent events and time-

dependent events.

– The flexible event is the engine oil change, for which the maximum possible interval is 30,000 km or 730

days, depending on the driving profile and engine oil stress.

– Mileage-dependent events involved work always due at exactly a multiple of 30,000 km, e.g. inspection

work or the replacement of certain components, lubricants or fluids (e.g. dust and pollen filter, air filter,

fuel filter, spark plugs, timing belt, multitronic gearbox oil etc.)

– Time-dependent events involve work always due upon expiration of defined periods, e.g. brake fluid

change (due for the first time after 3 years, and thereafter every 2 years) or the replacement of certain other

components, provided that the mileage limit has not already been reached (e.g. changing the dust and pol-

len filter after 2 years or spark plugs on certain models after 6 years, etc.).

The reasons for making this distinction are, firstly, to perform only the work actually due and, secondly, not to

always carry out the same inspection work only because the oil change is due. On the other hand, it must also

be ensured that the customer is notified in a timely manner of all due servicing work by his/her Service Dis-

play.

The personal driving profiles and conditions of use are the factors determining whether multiple, shorter serv-

ice visits are best, or whether it makes sense to combine various service events into a single service visit.

Note

The time interval for changing the brake fluid is country specific and market specific.

In Europe, the first brake fluid change is due 3 years after initial registration, and

thereafter every 2 years. In Germany, therefore, the brake fluid change is scheduled to

coincide with the main inspection and the exhaust emission inspection.

The following types of LongLife Service are available:

•

Flexible Oil Change Service (LongLife)

•

30,000 km LongLife Service (excl. oil change)

•

LongLife Service (incl. oil change)

When it comes to resetting or setting the Service Interval Display, you will find these terms in the Maintenance

Chart in Elsa, in the table of work items and on the diagnostic tester display.

Examples showing the use of the various terms:

Example 1

A customer has covered 20,000 km in 10 months with his Audi and is reminded to have his vehicle serviced on

the basis of his driving profile. In this case, the flexible event, i.e. the engine oil change, is due. The Flexible Oil

Change Service (LongLife) is performed.

Assuming the same driving profile, the vehicle would have covered 30,000 km after a total of 15 months. The

mileage-dependent event is now due at 30,000 km, but the engine oil is not changed. In this case, the LongLife

Service is performed every 30,000 km (excl. oil change).

In this example of a possible driving profile, two shorter service visits are advised.

Example 2

A customer has covered 26,000 km in 10 months with his Audi and is reminded to have his vehicle serviced on

the basis of his driving profile. In this case, an engine oil change is also due. The flexible event (oil change)

and the mileage-dependent event at 30,000 km (inspection) can be combined after consultation with the cus-

tomer. The LongLife Service (incl. oil change) is now performed.

For this particular customer, both items of work are performed during a single service visit.

The following rule of thumb applies here: if the difference between the flexible event and the mileage-depend-

ent event is less than 5,000 km, then both service events can be combined.

However, since driving profiles and conditions of use are of a very personal and variable nature, this decision

can only be made in a conversation between the service consultant and the customer.

The Advanced Maintenance Concept has been implemented for the following vehicles:

•

A3 from model year 2008 onwards

•

TT from model year 2008 onwards

•

A4 from model year 2008 onwards

•

A5 from market launch onwards

•

Q5 from market launch onwards

•

A6 from model year 2009 onwards and production week 46/08 onwards

•

Q7 from model year 2009 onwards and production week 46/08 onwards

•

R8 from model year 2009 onwards

The Advanced Maintenance Concept is being prepared for use in other models

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